Kareo for Billing Companies

Kareo has various term options available based on the pricing model that works best for you. Speak with one of our Solutions Consultants to learn more. In addition, we have onboarding solutions that include free access to a Customer Success Coach (CSC) and training through Kareo University. Personalized training options are also available.

Kareo has various term options available based on the pricing model that works best for you. Speak with one of our Solutions Consultants to learn more.
In addition, we have onboarding solutions that include free access to a Customer Success Coach (CSC) and training through Kareo University. Personalized training options are also available.

Once you sign up with Kareo, a dedicated CSC will contact you within 24 hours to welcome you and assist with account set up. Your CSC will help coordinate your entire onboarding timeline, which includes initial account setup, enrollments, claims processing, and ERA receipt. Additionally, our Kareo Training Specialists will help guide you through available e-learning options.

We are committed to your success and expect to have your account fully implemented within 90 days of your account being setup. To learn more about the onboarding process, visit our help page to learn more about the steps needed to get started.

You can begin sending electronic claims to all commercial insurance companies, such as Aetna, Cigna, United Healthcare, and many others, within 48 hours of signing up for Kareo. A few payers, such as Medicare, Medicaid, Blue Cross/Blue Shield, may require authorization of an enrollment form before you can submit electronic claims. Once these payers process your enrollment form, typically within 5-30 days, you can then send electronic claims to these payers through Kareo.

You can submit electronic claims to more than 4,000 insurers through Kareo. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers.

Kareo has support options available to assist in importing data into the Kareo platform. Pricing for data imports begins at $250, with the total cost being determined by the data sets requested and the size of your data project.

Subscription fees are billed a month in advance of service, except for the first month when you are billed a prorated fee based on the number of days you had access to Kareo on the following month’s invoice. We accept payment by direct debit to your checking account or by Visa, MasterCard, Discover, or American Express. Payments are due on the tenth day of each month.

We want to make it easy to use Kareo. For more details, review our Customer Subscription Agreement. Then, be sure to review our Pricing Policy, Customer Support Policy and Privacy Policy as well.

Kareo has a dedicated Enrollments team that will assist you in clearinghouse enrollment at no additional cost.

Kareo Support can be reached Monday through Friday, between 8am ET/5am PT and 8pm ET/5pm PT, excluding national holidays.

Help center articles are available on Kareo’s support site or you can reach out directly to the Kareo Support Team via chat, email, or phone.

Yes, we offer you and your providers the flexibility to accept credit cards in person, online, over the phone, or through patient credit cards on file. It’s simple and affordable to set up an account and start processing credit cards in Kareo and can be used with or without a card swiper. The payments are processed through a merchant account, deposited directly into your bank account, and posted to Kareo. There are no set up or monthly fees, no contracts, and you can cancel anytime. It allows you to accept all forms of card types, including FSA, HSA, Visa, MasterCard, Discover, and American Express. The rate per transaction is 2.75% + $0.30.

We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format. We also support institutional claim formats, both UB-04 and 837I, for Ambulatory Surgical Centers (ASC), Comprehensive Outpatient Rehabilitation Facility (CORF), and Outpatient Rehabilitation Facility (ORF).

Windows 7 or newer version of Windows is required to run the Kareo Billing desktop application. Visit the Kareo help page to get up-to-date system requirement information.

The Kareo web application runs in a web browser and may be accessed on any PC or Mac computer. As a billing company, you will also need to run the Kareo Billing desktop application, which is Windows-based. Mac users can seamlessly run Windows applications on their system by acquiring a compatibility program and Windows license. Visit Kareo’s help page to learn more about program options.

Your data is securely encrypted, stored, and backed up in the cloud. All your data being sent to and downloaded from our servers is protected with industry-standard encryption. Kareo is compliant with all HIPAA Privacy and Security Rules. For more information about security, please read our Security Notice.

Yes. If you are not completely satisfied, you can export your data at any time at no additional charge. You can save a copy of your data to your local computer in standard file formats, such as Comma–Separated Value (.CSV) or Microsoft Excel (.XLS). This provides you with the flexibility to store a backup copy of your data on your own computer or take your data with you if you ever decide to cancel your subscription to Kareo.