Your patients are your most important resource

Independent practices have more demands for their time than ever before. When a practice becomes time constrained, one of the first things to breakdown is patient communications. This deterioration of the patient experience can be devastating to your practice when patients aren't properly scheduled, appointments are missed, eligibility is not verified, patient intake suffers, after-hours questions from patients don't get answered, prescriptions don't get renewed, claims can't be followed up, and so on. This culminates into wasted time for providers and staff, a poor patient experience and revenue loss for the practice.

In this patient driven healthcare landscape, an increased focus on patient experience is needed to better manage your precious time, improve care delivery and increase practice revenue. In order to be successful, patient experience management needs to be a responsibility shared by the entire practice. This can be daunting, but recent improvements in technology have made managing the end-to-end patient experience much easier.